It may happen that you want to return an order. You have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have a further 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs of returning from your home to Infinity Solar are for your own account. These costs amount to approximately € 100,- per package, please consult your carrier for the exact rates. If you make use of your right of withdrawal, the product with all delivered accessories and – if reasonably possible – in the original condition and packaging will be returned to Infinity Solar. To exercise this right, please contact us at email@example.com. We will then refund the amount due within 14 days of notification of your return, provided that the product has already been received back in good order.
Should the product be damaged or its packaging be damaged to a greater extent than is necessary to try the product, we may pass on this reduction in value of the product to you. Therefore, treat the product with care and make sure that it is properly packed when it is returned.
Do you want to exchange your product? That is not a problem at all. To do so, please contact firstname.lastname@example.org. However, you will bear the costs of returning the product yourself.
I have given a wrong delivery address!
Accidentally given an incorrect delivery address? Please contact us as soon as possible. We will then try to change the order for you.